FAQs
Welcome to Josey Ranch Pet Hospital! We look forward to working with you. For more information on our practice, feel free to browse our Frequently Asked Questions below.
Frequently Asked Questions
Appointments
How do I schedule an appointment?
To schedule an appointment with our practice, you may book this by:
• Using our online booking tool ; or
• Calling our practice: (972) 446-0667
Do you accept walk-ins?
Our practice may be able to assist walk-ins based on the volume of care needed day of. For an accurate schedule, book your same-day appointment with our online booking tool or give us a call before coming in.
What should I bring to my pet’s first visit?
We look forward to working with you! To best prepare for your pet’s first visit, please bring in your pet’s medical records. Some appointments may require a fecal sample. For confirmation, please contact our practice before coming in.
How early should I arrive for my appointment?
Please arrive at least 10 minutes before your scheduled appointment time to complete any required paperwork before your pet’s care.
New Clients
Are you accepting new patients?
Absolutely! At Josey Ranch Pet Hospital, we’d be happy to work with new patients.
Do I need to transfer my pet’s medical records? Yes. Having this information beforehand is crucial! Please provide your pet’s medical records before their first appointment.
Payments
Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit and ScratchPay.
For more information, visit our helpful Policies & Payments page.
Preventive Care
How often should my pet have a wellness exam?
Routine exams play a vital role in maintaining your pet’s health. We have a general recommendation for the following age groups:
- Puppies & Kittens: We strongly recommend several visits during your young pet’s early stages of life. This includes administering proper vaccinations, monitoring growth, parasite prevention and an overall assessment of their health
- Adult Pets (1-7 years): During this stage of life, we recommend at least one wellness exam per year
- Senior Pets (7+ years depending on breed): At such an important stage in life, we strongly recommend at least 2 wellness exams per year
- For more information, visit our dedicated Preventive Care service page
Learn More About Wellness Exams
Illness and Medical Care
What signs indicate my pet should see a veterinarian?
Recognizing when your pet needs veterinary care is crucial for maintaining their health and preventing serious complications. Pets cannot communicate their discomfort or symptoms the way humans do. Therefore, it’s important for pet pawrents to be vigilant and aware of changes in their pet’s behavior, appearance, or bodily functions. Below are some common signs that indicate you should visit a vet:
- Changes in Behavior: Lethargy, aggression, hiding, or unusual vocalization
- Appetite and Drinking Habits: Loss of appetite, excessive thirst, or refusal to eat/drink
- Vomiting or Diarrhea: Frequent, severe, or prolonged episodes
- Breathing Issues: Labored, rapid, or noisy breathing
- Physical Injuries: Cuts, wounds, limping, or signs of pain
- Swelling or Lumps: New growths or swelling anywhere on the body
- Weight Loss or Gain: Rapid or unexplained changes
- Skin Problems: Itching, hair loss, redness, sores, or rashes
- Eye or Nose Discharge: Persistent or unusual discharge
- Urination Changes: Difficulty, accidents, blood in urine, or changes in frequency
- Signs of Pain: Whining, reluctance to move, or sensitivity to touch
- Seizures or Collapsing: Sudden episodes of unconsciousness or convulsions
- Bad Breath or Drooling: May indicate dental issues or other health problems
- Any Other Sudden or Severe Changes: Unexplained symptoms or emergency situations
Do you perform diagnostic testing (bloodwork, x-rays, ultrasound)?
Yes. Our practice has an in-house laboratory. Having the tools on site allows our team to properly diagnose and release information quickly.
Can I request prescription refills online?
Yes. To request a refill, you may:
1. Shop directly through our online pharmacy; or
2. Request a refill by submitting a form
Emergency and Urgent Care
Do you provide emergency services?
Our practice offers urgent care during business hours.
What should I do if my pet has an emergency after hours?
If your pet is in need of immediate care after hours, please contact the following:
Blue Pearl Pet Hospital
2700 Lake Vista Dr, Lewisville, TX 75067
(972) 820-7099
For additional information, please contact our practice: (972) 446-0667
